Many similes and metaphors have been used to describe Cloud Services ranging from ‘elastic supply’ to ‘a form of outsourcing’. The challenge in entering any supply contract though is to define and embody in plain words a common understanding, set of expectations and requirements between (normally) two parties committing to a supplier-customer relationship.
As with all new markets, there are entrants who are credible, well intentioned, capable and professional, and, there are unfortunately those that are looking to make a quick profit and whose public claims won’t pass the test of scrutiny. Coupled with this is the increasing prevalence of online click-through agreements, originally designed to make procurement easier.
How should I contract for services with a Cloud Service Provider (CSP)? - This white paper addresses this important question.