West Yorkshire Fire and Rescue Service (WYFRS) sought a highly secure and reliable solution to address employees’ needs for more efficient communication, while reducing costs related to mobile phone usage and travel expenses.
WYFRS wanted to consolidate multiple communications platforms and provide employees with a new vision of work as an activity, not a location. The organisation implemented Microsoft Lync Server 2010 communications software to facilitate real-time communication and on-demand training. It benefits from improved employee communication and effectiveness—and significant cost savings.
In this case study, learn more about
- How this fire service (2,200 employees, 48 sites) adopted a unified communications solution and increased productivity by 35%
- How unified communications—especially presence—enabled a reduction in mobile phone and travel costs and helped make employees be more productive and connected.