UK organisations can optimise customer contact operations by making use of virtualisation, it has been claimed.
According to a white paper authored by Stuart Dorman, principal solutions consultant at IT solutions provider Sabio, out-of-date or mismatched telephony systems are preventing firms from implementing innovations such as virtualisation, outbound contact, self-service and enterprise reporting.
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Mr Dorman went on to say organisations serious about increasing efficiency and reducing costs within their contact center environment must use the applications that both deliver the fastest returns in the short term and also leave them in the best position to accelerate into the economic recovery period.
He added: "The white paper is intended to provide a practical guide into how organisations can start to remove the infrastructure barriers that are holding them back."
Earlier this week, retail giant Co-Op made use of virtualisation technology to install a new data center to achieve easier management and shared provisioning of storage.