BlackBerry outage highlights reliance on mobile working

News Article - Tuesday, 11 October 2011 13:18

Category: Hosting

A major outage at BlackBerry has highlighted the business world's reliance on mobile computing technologies as disconnected users vent their anger. The company has already apologised to millions of users worldwide after a server outage in Slough brought down the firm's email and Messenger service.

The crash happened yesterday (October 10th 2011) at around 11:00 BST and affected users in the UK, Europe, the Middle East and Africa. UK operator T-Mobile was one of the first to pick up on the problem and announced that Research in Motion (RIM) - which is responsible for the BlackBerry brand - was investigating.

RIM announced at 14:41 that some users were experiencing problems. Celebrity users of BlackBerry's secure messaging service were quick to flag up the problems on Twitter, with former Labour spin doctor Alistair Campbell stating that the fact the firm was trending - usually a good thing in marketing terms - was actually a bad thing.

This morning, RIM announced that services were back to normal in Europe, the Middle East and Africa. Last night the firm apologised for users still affected by the outage and claimed it was doing everything it could to get people back online.

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