The day-to-day job of fixing recurring problems with all the network end-points that constitute a business’s IT infrastructure, whether they are in the data centre, the office or out in the field, can make the lives of those in the IT department a repetitive grind. How can they get out of this break/fix cycle to the sunny uplands of creating new value for the users they serve?
This research paper covers the following topics:
- Introduction – Earth’s tens of billions of computers
- The IT profit centre
- Managing the mundane
- Demonstrating the value of IT services
- A total value proposition for end-point management